How To Use Chatbots To Enhance The Customer Experience
It’s not enough to hide a phone number at the bottom of your website and make people wait for an hour just to speak to someone. The ability to get in-the-moment information means consumers have other options – and they’re far more likely to jump ship if they can get better customer service elsewhere. Our Sprout Social Index™: 2021 UK & Ireland edition revealed that customer service matters the most to consumers on social media....